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UPDATE: As the Aldanat Community Hub isn’t often booked in the evenings right now, we’ll be closing earlier on some nights. If the Hub is booked for the sensory rooms, cinema, or hydro pool, we’ll remain open until those sessions finish. Thank you for your understanding and continued support as we get fully up and running!
Privacy Policy
Aldanat Community Hub Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or make a booking with us. We must note - SimplyBook.me is acting as our supplier of the booking system, and must process personal data in line with their Privacy Policy and Data Processing Agreement.
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1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing details, and any information you provide when booking or contacting us.
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Usage Information: Details about how you use our website or services, such as IP address, browser type, and browsing activity.
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Payment Information: When you make a booking or purchase, payment details are processed securely through our payment provider. We do not store your full payment card details.
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2. How We Use Your Information
We use your information to:
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Process and confirm bookings.
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Communicate with you about your booking, services, or inquiries.
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Improve our website, services, and customer experience.
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Send updates, promotions, or offers (you may opt out at any time).
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Comply with legal obligations.
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3. Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
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Service Providers: Third parties who help us deliver services (e.g., payment processors, booking platforms).
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Legal Requirements: If required by law, regulation, or government request.
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4. Data Security
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We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is 100% secure.
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5. Your Rights
Depending on your location, you may have rights to:
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Access the personal information we hold about you.
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Request corrections or updates.
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Request deletion of your information (subject to legal or contractual obligations).
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Opt out of marketing communications.
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6. Cookies & Tracking
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Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit some functionality.
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7. Retention of Data
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We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
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8. Changes to This Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
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9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Aldanat Community Hub Ltd
The Street
Weeley
CO16 9JE
hello@AldanatCommunityHub.co.uk
01255 870281
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Updated:1st October 2025